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Due to related intellectual property and system limitations, only FAT32 and NTFS formatted storage devices are currently supported.
We recommend that you use storage devices with the above file system formats for the best experience. If you still insist on using other format devices, you can try the following methods for reference only:

## **Solution 1: Format your USB device to NTFS(recommended) or FAT32.**
Note that the FAT32 format does not support a single file size larger than 4G. Remember to back up your data before formatting.

## **Solution 2: Use MiXplorer to read your USB driver**
Note: This plan is only our suggestion. We have received feedback that some Pico system versions and environments may cause MiXplorer to not work as expected, so we do not guarantee that it will be feasible.
MixExplorer is a free file manager that supports bypassing the system's native file management system to read external storage devices in exFAT and NTFS formats. Note that using this method to bypass system restrictions may result in unstable playback.
1. Download MiXplorer on the official website: https://mixplorer.com/#intro

2. Install the downloaded APK package on Pico and open it

3. Open MiXplorer, tap the burger button in the upper right corner, and then tap Settings
![1280X1280.PNG](/uploads/1280_X1280_62f90a3d28.PNG)

4. Tap MORE SETTINGS, then check Enable OTG
![41.png](/uploads/41_0151b38077.png)
![42.png](/uploads/42_40651d5cc7.png)

5. Insert your USB driver and wait for a moment. You will be able to see your device on the sidebar
Note: Due to system reasons, the first tap to enter the USB driver may appear MiXplorer flashback, this is normal, please enter MiXplorer again to access the USB file.
![5.png](/uploads/5_0ab637d3c4.png)

6. Tap on the video, select Direct link, tap OPEN, and select Moon VR video player to play
![6.png](/uploads/6_6e2449401f.png)
Note: It makes playback more stable to select "save in temporary folder", but you may need to wait longer to load.
![62.png](/uploads/62_d6e728a46f.png)


## **Other Note**
1. If you are using a mechanical hard drive, the standalone VR headset may not be able to provide sufficient power. In this case, you may need to supply independent power to the mechanical hard drive.

2. If you encounter frequent pop-ups of "Exit Moon VR," it may be due to a third-party file manager competing for USB drive permissions with Moon VR. In this case, you might need to uninstall the third-party file manager and restart the all-in-one device.

## **Contact us**
If you are still experiencing problems, please contact our customer service and we will do our best to solve your problem.
Email: support@moonvrplayer.com

由于相关知识产权和系统的限制，目前仅支持FAT32和NTFS格式的存储设备。
我们推荐您使用上述文件系统格式的存储设备以获得最佳体验。若仍坚持使用其他格式设备，可尝试以下方法，仅供参考：


## **方案一：将您的设备格式化为NTFS（推荐）或FAT32格式**
注意：FAT32格式不支持单个文件大小超过4G，格式化前请注意备份您的资料。

## **方案二：使用MiXplorer打开您的U盘**
注意：此方案仅供参考，我们收到反馈，部分Pico系统版本和环境可能导致MiXplorer不按照预期工作，因此我们不保证此方案一定可行。

MiXplorer是一款免费的文件管理器，它支持绕过系统原生的文件管理系统来读取exFAT和NTFS格式的外置存储设备。注意，使用此方法绕过系统限制可能导致播放不稳定。

1. 在MiXplorer官网下载文件管理器：https://mixplorer.com/#intro
如在下载时遇到问题，可以使用我们提供的网盘链接：https://cowtransfer.com/s/e4a695a8f19e4b

2. 在pico上安装下载好的apk包并打开

3. 打开MiXplorer后，点击右上角菜单键，然后点击Settings
![1280X1280.PNG](/uploads/1280_X1280_62f90a3d28.PNG)

4. 点击MORE SETTINGS，然后勾选Enable OTG
![41.png](/uploads/41_0151b38077.png)
![42.png](/uploads/42_40651d5cc7.png)

5. 插入U盘，稍等一会儿，您将在侧边栏看到您的存储设备
注意：由于系统原因，首次点击进入U盘可能出现MiXplorer闪退，这是正常现象，请您再次进入MiXplorer，即可访问U盘文件
![5.png](/uploads/5_0ab637d3c4.png)

6. 点击视频，选择Direct link，点击OPEN，选择Moon VR视频播放器即可播放
![6.png](/uploads/6_6e2449401f.png)
注意：选择Save in temporary folder可以让播放更稳定，但您需要等待更长的加载时间。
![62.png](/uploads/62_d6e728a46f.png)


## **其他注意事项**
1. 如果您使用的是机械硬盘，一体机可能无法提供足够的电流，这种情况下，可能需要您给机械硬盘独立供电。

2. 如果您遇到频繁出现"退出Moon VR"的弹窗，可能是第三方文件管理器在争抢Moon VR的U盘权限，此时您可能需要卸载第三方文件管理器并重启一体机。

## **联系我们**
如依然无法解决，请通过我们的微信公众号加入用户群，我们会全力帮您解答！
微信公众号：woaiwanvr（拼音“我爱玩VR”）。

How to solve "Cannot find my drive"

U盘功能常见问题

You can do this by enabling DLNA services on the NAS/router.
To turn on DLNA service on your NAS / router, the exact steps depend on the make and model of device you are using, here are some general steps:
1. Open your NAS / router management page. You can log in to the management page by entering the IP address of your device in your browser, and then entering your administrator account name and password.
2. On the management page, find the “Applications” or “Services” option and find the “DLNA Service” or "Media Server "
3. If the DLNA service is not enabled, enable it and configure the service settings as needed.
4. Make sure you have selected the files or folders you want to share. On some devices, you will need to set sharing permissions and sharing options.
5. Launch the DLNA client on your device (e.g., smart TV, audio player, game console, etc.) and locate your DLNA server. In some cases, you will need to configure the DLNA client before you can access the server.
6. Select the file or folder you want to play and start playing.

你可以通过在NAS/路由器上启用 DLNA 服务来实现该操作。
要在NAS / 路由器上打开DLNA服务，具体步骤取决于您使用的设备品牌和型号，以下是一些通用步骤：
1. 打开您的NAS / 路由器管理页面。您可以在浏览器中输入设备的IP地址，然后输入管理员帐户名和密码登录管理页面。
2. 在管理页面中，找到“应用程序”或“服务”选项，并找到“DLNA服务”或“媒体服务器”选项。
3. 如果DLNA服务未启用，请启用它，并根据需要配置服务设置。
4. 确保已选择要共享的文件或文件夹。在某些设备上，您需要设置共享权限和共享选项。
5. 在您的设备上启动DLNA客户端（例如，智能电视，音频播放器，游戏机等），并找到您的DLNA服务器。在某些情况下，您需要先配置DLNA客户端才能访问服务器。
6. 选择要播放的文件或文件夹，然后开始播放。

How to play videos on NAS/routers

如何播放NAS/路由器上的视频

## 1. Why is my controller not responding?
- Select a different controller mode in the Steam settings. https://support.arkio.is/hc/en-us/articles/4404599747857-Steam-VR-controller-bindings
- If there is still a problem, check if the controller is not recognized, the controller battery is low, or the controller cannot be used properly in other applications.
- Request the program's internal log file and troubleshoot the problem based on the program's logic.
 - You can try using the head control mode first.
## 2. Why can't some videos play normally?
 The playback problem is quite complicated. You can check it according to the following steps:
 - Try manually adjusting the decoder settings on the player settings page (MediaFoundation, DirectShow).
 - If there is still a problem, check if the video can be played by the built-in Windows player.
 - If there is still a problem, try installing the paid version of the HEVC codec provided by the Microsoft Store (this codec can solve problems related to H265 4k videos).
 - If there is still a problem, please try to contact us.
## 3. Streaming issues
 1. Please use the recommended streaming software from the hardware vendor, such as:
     - Quest corresponds to Quest Link
     - Adventure corresponds to Adventure Streaming Tool
 2. If you use third-party software (such as Virtual Desktop), please check the corresponding software settings.
 3. Please check if your computer configuration meets the requirements of the streaming software:
      - Confirm Windows/macOS version requirements
      - Confirm whether the graphics card and CPU meet the requirements (graphics card: VR Ready PC generally requires more than GTX 970)
      - Connect the computer to a 5ghz AC or AX Wi-Fi router
 4. Please check if your router meets the requirements.
      - Wireless streaming generally requires a router that supports the 5Ghz frequency band.
 It is best to connect the PC to the router or switch via a wired network and the head-mounted device should also be connected to the same Wi-Fi.
## 4. How to adjust resolution and refresh rate
  - Use the SteamVR settings to adjust the resolution and refresh rate.
   
## 5. How to adjust the button function of my controller?
 The SteamVR settings page allows you to adjust the corresponding function of each button, for which you can refer to the tutorial at
    https://support.arkio.is/hc/en-us/articles/4404599747857-Steam-VR-controller-bindings
## 6. How to get log
The log folder can be opened in three ways:
1. After you open Moon VR Player, there will be a "Log Files" button in the upper left corner of the software screen on your computer screen;
2. Click on the sidebar to enter the settings page, and click on the log file button in the lower right corner of the settings page;
3. Manually find the \Moon VR Video Player_Data\Log Files folder under the software installation path. Translated with www.DeepL.com/Translator (free version)

## 1. 为什么我的手柄没反应？

  - Steam设置中选择不同的手柄模式 https://support.arkio.is/hc/en-us/articles/4404599747857-Steam-VR-controller-bindings
  - 如还有问题，请检查是否存在手柄未识别，手柄电量不足，手柄在其他应用中同样无法正常使用等等情况。
  - 索要程序内日志文件，结合程序逻辑排查问题。
  - 您可以先试用头控模式
 
## 2. 为什么一些视频无法正常播放？

播放问题比较复杂，你可以按照以下步骤检查：
 
  - 请尝试手动调整播放器设置页面的解码器设置（MediaFoundation、DirectShow）
  - 如果还有问题，请检查Windows自带的播放器是否可以播放该视频
  - 如果还有问题，尝试安装微软商店提供的付费版HEVC编解码器（该解码器可以解决H265 4k视频相关的问题）
  - 如果还有问题，请尝试联系我们。
 
## 3. 串流问题

  1. 请使用硬件厂商软件串流推荐的串流软件，如：
       - Quest对应Quest Link
       - 奇遇对应奇遇串流工具
  2. 如果您使用第三方软件（如Virtual Desktop），请检查对应软件的设置
  3. 请检查电脑配置是否符合串流软件要求：
       - 确认Windows / macOS版本要求
       - 确认显卡和cpu是否符合需求（显卡：VR Ready PC 一般要求大于GTX 970）
       - 连线电脑至5ghz AC或AX Wi-Fi路由器
  4. 请检查你的路由器是否符合要求。
       - 进行无线串流一般需要一个支持5Ghz频段的路由器。
       - PC最好通过有线网络连接到路由器或交换机，头戴设备也应该连接至同一个Wi-Fi。

## 4. 如何调整分辨率和刷新率

   - SteamVR设置，调节分辨率和刷新率
  
## 5. 我的手柄按键不对如何调整

SteamVR设置页面可以调整每个按键的对应功能，具体可以参考教程：
    https://support.arkio.is/hc/en-us/articles/4404599747857-Steam-VR-controller-bindings

## 6. 如何获得日志

日志文件夹可以通过以下三种方式打开：

- 在打开Moon VR Player后，电脑屏幕上软件画面的左上角会有一个“日志文件”的按钮，鼠标点击该按钮即可打开日志文件夹；
- 侧边栏点击进入设置页面，点击设置页面右下角的日志文件按钮；
- 手动找到软件安装路径下：\Moon VR Video Player_Data\Log Files文件夹。

How to Use Steam Version& Steam Streaming

如何使用Steam版、Steam串流

## 1. Why is my scraping inaccurate?
 - The inaccurate scraping content may be due to the file name searching for multiple posters, and we automatically choose one with relatively high confidence.
## 2. How to correct it?
 - You can rename the file.
 - You can also click on the top right corner of the already scraped poster to search again.
## 3. How to cancel scraping?
 - Click on the settings page to cancel all scraping.
 - Click on the top right corner of the already scraped poster to cancel the scraping of a single video.


## 1. 为什么我的刮削不对？
  - 刮削内容不准可能是文件名搜索到了比较多的海报，我们自动选择了相对置信度高的一个
  
## 2. 如何纠正？
 - 你可以重新命名文件
 - 也可以点击已刮削海报的右上角，重新搜索
## 3. 如何取消刮削？
  - 点击设置页，可以取消所有刮削
  - 点击已刮削海报的右上角，可以取消单个视频的刮削

How to Use Gallery/ Video Scraping

如何使用海报墙/视频刮削

## 1. How to turn on Passthough?
  1. You can click on the Passthough button on homepage
  2. You can also double tap to turn on Passthough https://www.meta.com/help/quest/articles/in-vr-experiences/oculus-features/passthrough/
## 2. How to deal with Passthrough when only one eye is working?
 1. Try manually restarting or updating the device firmware to fix this issue.
## 3. How to solve the video in Passthrough moving with me?
 1. Generally, this is a relative distance issue. You can fix this by adjusting the distance of the screen.

## 1. 如何打开透视？
  1. 您可以点击Moon VR内的Passthrough透视按钮
  2. 也可以通过双击头盔快捷打开透视 https://www.meta.com/help/quest/articles/in-vr-experiences/oculus-features/passthrough/
## 2. 当透视只有一只眼时如何处理？
  1. 请尝试手动重启设备或更新设备固件解决该问题
## 3. 当透视中的视频跟着我移动而移动时如何处理？
  1. 一般情况下这是相对距离的问题，您可以通过调节画面的距离修复这一问题

How to Use Passthough/AR

如何使用透视/混合现实

## 1. Currently supported subtitle and audio track formats
  1. currently supported subtitle formats: srt, ssa, vtt, ass, etc.
  2. supported audio track formats: .aac, .dts, .ogg, .m4a, etc.
## 2. How to close the subtitle
  1. Click on the blank area and click on the subtitle again to close the subtitle
## 3. How to adjust the subtitle font size
  1. During playback, press A/X/Trigger to call out the control panel. 
  2. Click "Subtitle and Track Settings". 
  3. Click the "Subtitle" option to adjust the subtitle font size. 
## 4. How to synchronize the subtitle/sound with the video screen
  1. During playback, press A/X/Trigger to call out the control panel. 
  2. Click "Subtitle and Audio Track Settings".
  3. Click "Subtitle" option, and select "Subtitle Settings" below. Click "+0.5s" to advance the subtitle by 0.5 seconds, and "-0.1s" to delay the subtitle by 0.1 seconds. If you click on these options repeatedly, the time will also keep increasing/decreasing.

## 1. 目前支持字幕和音轨格式
  1. 目前支持的字幕格式：srt，ssa，vtt，ass等
  2. 支持的音轨格式：.aac, .dts, .ogg, .m4a等
## 2. 如何关闭字幕
  1. 点击空白区，再次点击字幕即可关闭字幕
## 3. 如何调整字幕字体大小
  1. 播放过程中，按 A/X/Trigger键呼出控制面板。
  2. 点击“字幕和音轨设置”。
  3. 点击“字幕”选项，调节字幕字体大小。
## 4. 如何使字幕/声音与视频画面同步
  1. 播放过程中，按 A/X/Trigger键呼出控制面板。
  2. 点击“字幕和音轨设置”。
  3. 点击“字幕”选项，并选择下方的“字幕设置”。点击 “+0.5s” 可以使字幕提前 0.5 秒出现，点击 “-0.1s” 可以使字幕推迟 0.1 秒出现。如果你重复点击这些选项，时间也会持续增加/减少。

How to Use Subtitle & Audio Track

如何使用字幕音轨

## 1. What is SMB/DLNA?
  1. SMB (Server Message Block) is a protocol for sharing files between computers, and DLNA (Digital Living Network Alliance) is a standard for sharing media files in a digital home network. They are both common protocols for sharing media files in a local area network.
## 2. Why can't I find the device when I have DLNA turned on?
  If you have DLNA turned on but cannot search for a device, it may be one of the following reasons:
  1. The device does not have DLNA enabled or is not connected to the same LAN. Make sure that the devices you want to connect to have DLNA enabled and are connected to the same LAN.
  2. The device's firewall or router settings are preventing DLNA connections. Please make sure your device's firewall or router does not have rules set to prevent DLNA connection.
  3. The device is not set up correctly. Please check the settings of the devices you want to connect to and make sure they are all DLNA compliant. Some devices may require DLNA to be turned on manually or need to be configured in the network settings.
  4. The DLNA server is not properly configured. Make sure your DLNA server is properly configured with the media library so that media files can be shared over the network.
  5. The software version of the DLNA client is not supported. Please make sure that your DLNA client software version meets the DLNA requirements and supports the media file format you want to share.
  If none of the above methods solve the problem, you can try rebooting your device, restarting your router or reinstalling the DLNA client software.
## 3. How to set up DLNA/SMB file sharing on Mac
 To set up DLNA/SMB file sharing on Mac, you can follow these steps:
  1. Open System Preferences and click the Sharing option.
  2. In the Sharing tab, check the File Sharing option.
  3. In the File Sharing option, you can choose to enable SMB or DLNA sharing.
  4. If you choose to enable SMB sharing, you can select the folders to be shared and the users and groups authorized to access the shared files. Furthermore, please ensure that "Windows File Sharing" is enabled in the "Options." You can refer to [here](https://support.apple.com/guide/mac-help/mchlp1657/13.0/mac/13.0).
  5. If you choose to enable DLNA sharing, you will need to install a media server software that supports the DLNA protocol, such as Plex or Twonky. 
  6. After installing the media server software, you can add the media files to be shared to the media library and set the sharing parameters, such as folder access permissions and media type.
  7. Finally, search for available SMB or DLNA sharing services on other devices and enter the IP address or share name of your Mac computer to access them.
Note: Your Mac and VR device need to be connected to the same (wireless) LAN.
## 4. How to set up DLNA/SMB file sharing on Windows
  1. Connect your computer and other devices to the same network. 
  2. Open Control Panel and select Network and Sharing Center. 
  3. Click on "Change advanced sharing settings". 
  4. Enable "Enable file sharing" and "Enable SMB1.0 / CIFS file sharing support", and then enable "Enable media traffic". 
  5. Select the files or folders you want to share, right-click and select Properties.
 6. In the Properties dialog box, select the Sharing tab, and then click the Advanced Sharing button.
  7. Select the Share this folder option and give the shared folder a name.
  8. Click the Permissions button and set the access rights for the users or groups that need to access the shared folder.
  9. Click the OK button to save your changes and close the dialog box.
  Now other devices can access the shared folder and play media files. If your Windows Firewall is enabled, you may need to set the appropriate exception or permission rules to ensure that other devices can access your shared folder.
## 5. How do I open Dlna on my Nas/Router?
  To turn on DLNA service on your NAS / router, the exact steps depend on the make and model of device you are using, here are some general steps:
  1. Open your NAS / router management page. You can log in to the management page by entering the IP address of your device in your browser, and then entering your administrator account name and password.
  2. On the management page, find the "Applications" or "Services" option and find the "DLNA Service" or "Media Server "
  3. If the DLNA service is not enabled, enable it and configure the service settings as needed.
  4. Make sure you have selected the files or folders you want to share. On some devices, you will need to set sharing permissions and sharing options.
  5. Launch the DLNA client on your device (e.g., smart TV, audio player, game console, etc.) and locate your DLNA server. In some cases, you will need to configure the DLNA client before you can access the server. 
  6. Select the file or folder you want to play and start playing.

## 1. 什么是 SMB/DLNA？
  1. SMB（Server Message Block）是一种用于在计算机之间共享文件的协议。DLNA（Digital Living Network Alliance）是一种用于在数字家庭网络中共享媒体文件的标准。它们都是在局域网中共享媒体文件的常用协议。
## 2. 为什么我打开了Dlna却搜不到设备？
  如果您打开了DLNA但是无法搜索到设备，可能是以下原因之一：
  1. 设备没有开启DLNA功能或者没有连接到同一局域网。确保您要连接的设备都已经开启了DLNA功能，并且连接在同一局域网中。
  2. 设备的防火墙或者路由器的设置阻止了DLNA连接。请确保您的设备的防火墙或者路由器没有设置阻止DLNA连接的规则。
  3. 设备设置不正确。请检查您要连接的设备的设置，确保它们都符合DLNA的要求。有些设备可能需要手动开启DLNA，或者需要在网络设置中进行配置。
  4. DLNA服务器没有正确的配置。请确保您的DLNA服务器已经正确地配置了媒体库，以便可以在网络上共享媒体文件。
  5. DLNA客户端的软件版本不支持。请确保您的DLNA客户端软件版本符合DLNA的要求，并且支持您想要共享的媒体文件格式。
  如果以上方法都没有解决问题，您可以尝试重启设备、重启路由器或者重新安装DLNA客户端软件。
## 3. 如何在 Mac 上设置 DLNA/SMB 文件共享
 在Mac上设置DLNA/SMB文件共享，您可以按照以下步骤操作：
  1. 打开“系统偏好设置”，点击“共享”选项。
  2. 在共享选项卡中，选中“文件共享”选项。
  3. 在文件共享选项中，您可以选择启用SMB或者DLNA共享。
  4. 如果您选择启用SMB共享，您可以选择要共享的文件夹，以及授权访问共享文件的用户和组。另外，您需要确保在「选项」中开启了「Windows文件共享」。您可以参考[此处](https://support.apple.com/guide/mac-help/mchlp1657/13.0/mac/13.0)。
  5. 如果您选择启用DLNA共享，您需要安装一个支持DLNA协议的媒体服务器软件，如Plex或Twonky。
  6. 安装完媒体服务器软件后，您可以将要共享的媒体文件添加到媒体库中，并设置共享参数，如文件夹访问权限和媒体类型等。
  7. 最后，在其他设备上搜索可用的SMB或DLNA共享服务，并输入Mac电脑的IP地址或共享名称进行访问。
注意：你的 Mac 和 VR 设备需要连接到相同的（无线）局域网。
## 4. 如何在 Windows 上设置 DLNA/SMB 文件共享
  1. 将电脑和其他设备连接到同一网络中。
  2. 打开“控制面板”，选择“网络和共享中心”。
  3. 点击“更改高级共享设置”。
  4. 启用“启用文件共享”和“启用SMB1.0 / CIFS文件共享支持”，然后启用“启用媒体流量”。
  5. 选中要共享的文件或文件夹，右键单击并选择“属性”。
  6. 在“属性”对话框中，选择“共享”选项卡，然后单击“高级共享”按钮。
  7. 选择“共享此文件夹”选项，并为共享文件夹命名。
  8. 点击“权限”按钮，并为需要访问共享文件夹的用户或组设置访问权限。
  9. 点击“确定”按钮，保存您的更改并关闭对话框。
  现在，其他设备就可以访问共享文件夹并播放媒体文件了。如果您的Windows防火墙启用，您可能需要设置相应的例外或允许规则，以确保其他设备可以访问您的共享文件夹。
## 5. 如何在Nas/路由器上打开Dlna？
  要在NAS / 路由器上打开DLNA服务，具体步骤取决于您使用的设备品牌和型号，以下是一些通用步骤：
  1. 打开您的NAS / 路由器管理页面。您可以在浏览器中输入设备的IP地址，然后输入管理员帐户名和密码登录管理页面。
  2. 在管理页面中，找到“应用程序”或“服务”选项，并找到“DLNA服务”或“媒体服务器”选项。
  3. 如果DLNA服务未启用，请启用它，并根据需要配置服务设置。
  4. 确保已选择要共享的文件或文件夹。在某些设备上，您需要设置共享权限和共享选项。
  5. 在您的设备上启动DLNA客户端（例如，智能电视，音频播放器，游戏机等），并找到您的DLNA服务器。在某些情况下，您需要先配置DLNA客户端才能访问服务器。
  6. 选择要播放的文件或文件夹，然后开始播放。

How to Use DLNA & SMB

如何使用DLNA/SMB

## 1. What is Moon Link?
  Moon Link is an advanced feature that enables you to play videos from your computer wirelessly. 
  
## 2. How to set up Moon Link?
  (1) Download and install the ""Moon Link"" application on your computer. Click [here](https://moonvrplayer.com/) and find Download Moon Link.
  (2) On the computer, drag & drop video files into the application.
  (3) Make sure your headset is connected to the same Wi-Fi network as the computer.
  (4) In your headset, click the “Search for Devices” button on Moon Link page to sync the two devices.
  (5) Choose a file to play!
  
## 3. My computer can not be discovered by Moon Link.
  (1) Check if your computer 's SSDP Discovery service is running. If not, please start it.
  (2) Check if your computer is connected to the same Wi-Fi as your headset. If not, please change the Wi-Fi.
  (3) If you enable your PC's Wi-Fi with a third-party Wi-Fi assistant, VPN, virtual DNS, etc., your PC's network setting panel will show two IPs, change your PC's IP to the other, then exit and reopen the Moon Link app.
  
## 4. Moon Link app can not find my computer despite the same Wi-Fi network.
  Check your computer's firewall rules, and make sure Moon Link is in your firewall's white-list.
  
## 5. Moon Link app can not find video files.
  (1) Supported video format: mkv/ mp4/ wav/ mov/ avi/ rmvc/ flv.
  (2) Ensure your video file is stored in the root directory.
  
## 6. Moon Link app can not find subtitle files.
  (1) Supported subtitle format: srt/ sub/ ttml/ vtt/ ssa.
  (2) Ensure your subtitle file is in the same folder and has the same name as the video.
  
## 7. I can not open a folder on Moon Link app.
  You might have too many videos in the same folder. Please remove some videos and try again.
  
## 8. I can not open Moon Link app after downloading a new version on my Windows PC.
  (1) Uninstall the old version before installing the new one.
  (2) Alternatively, open the ""Run"" dialog box (Windows + R), type ""netstat"" command, click ""enter"", then check the local address: 127.0.0.1: 20066 . There find and close the application that takes the port for 20066.
## 9. I can not open Moon Link app after downloading it on my Mac.
  Apple default security feature Gatekeeper might forbid installing an app from the internet, so you must disable Gatekeeper yourself.
  (1) If your macOS is below Sierra 10.12: Go to System Preferences > Security & Privacy > General, choose the option Anywhere under All apps downloaded from, then reopen Moon Link app.
  (2) If your macOS is Sierra 10.12 or higher: In System Preferences > Security & Privacy > General, you can not see the Anywhere option under All apps downloaded from. But you can restore this option with a terminal command: sudo spctl--master-disable. After executing this command in your terminal, relaunch System Preferences and enter Security & Privacy > General. You can see the Anywhere option under All apps downloaded from, check it, and reopen Moon Link app.
  (3) For your information, you can always use a terminal command: sudo spctl--master-enable to re-enable Gatekeeper."
  
 ## Still having problems?
If the problem still can't be solved, including but not limited to not being able to add video files, not being able to search for the device, etc., you can try uninstalling the Moon Link first, and then reinstalling the latest version on the official website. We recommend that you also reinstall Moon VR Player.
  
## Related Links
[How to play videos on NAS/routers](https://moonvrplayer.com/blog/27/how-to-play-videos-on-nas-routers)

## 1. 什么是Moon Link？
Moon Link是一项先进的功能，可以让您无线播放计算机上的视频。

## 2. 如何设置Moon Link？
（1）在计算机上下载并安装“Moon Link”应用程序。点进[这里](https://moonvrplayer.com/zh)找到下载按钮。
（2）在计算机上将视频文件拖放到应用程序中。
（3）确保您的耳机连接到与计算机相同的Wi-Fi网络。
（4）在您的耳机上，单击Moon Link页面上的“搜索设备”按钮，以同步两个设备。
（5）选择要播放的文件！

## 3. Moon Link无法发现我的计算机
（1）检查您的计算机的SSDP发现服务是否正在运行。如果没有，请启动它。
（2）检查您的计算机是否连接到与您的耳机相同的Wi-Fi。如果没有，请更改Wi-Fi。
（3）如果您使用第三方Wi-Fi助手启用了PC的Wi-Fi，或使用了VPN、虚拟DNS等服务，您的PC的网络设置面板将显示两个IP，请将PC的IP更改为另一个，然后退出并重新打开Moon Link应用程序。
（4）如果使用了相同的Wi-Fi网络，Moon Link应用程序无法找到计算机，请检查您计算机的防火墙规则，并确保Moon Link在防火墙的白名单中。

## 4. Moon Link应用程序无法找到视频文件。
（1）支持的视频格式：mkv/mp4/wav/mov/avi/rmvc/flv。
（2）确保您的视频文件存储在根目录中。

## 5. Moon Link应用程序无法找到字幕文件。
（1）支持的字幕格式：srt/sub/ttml/vtt/ssa。
（2）确保您的字幕文件与视频在同一个文件夹中且名称相同。

## 6. 我无法在Moon Link应用程序中打开文件夹。
您可能在同一个文件夹中有太多的视频。请删除一些视频并重试。

## 7. 在我的Windows PC上下载新版本后，我无法打开Moon Link应用程序。
（1）在安装新版本之前卸载旧版本。
（2）或者，打开“运行”对话框（Windows + R），输入“netstat”命令，点击“回车”，然后检查本地地址：127.0.0.1:20066。找到并关闭占用20066端口的应用程序。

## 8. 在我的Mac上下载Moon Link应用程序后，我无法打开它。
苹果默认的安全功能 Gatekeeper 可能会禁止从互联网上安装应用程序，因此您需要自己禁用 Gatekeeper。
(1) 如果您的 macOS 版本低于 Sierra 10.12：转到“系统偏好设置” >“安全性与隐私”>“通用”，选择“从任何来源”选项下的“所有已下载的应用程序”，然后重新打开 Moon Link 应用程序。
(2) 如果您的 macOS 版本为 Sierra 10.12 或更高版本：在“系统偏好设置”>“安全性与隐私”>“通用”中，您无法在“所有已下载的应用程序”下看到“任何来源”选项。但是，您可以通过终端命令来恢复此选项：sudo spctl--master-disable。在终端中执行此命令后，重新启动“系统偏好设置”，进入“安全性与隐私”>“通用”。您可以在“所有已下载的应用程序”下看到“任何来源”选项，请勾选它，然后重新打开 Moon Link 应用程序。
(3) 供您参考，您始终可以使用终端命令：sudo spctl--master-enable 来重新启用 Gatekeeper。

## 依然存在问题？
如果问题仍然无法解决，包括但不限于无法添加视频文件、无法搜索到设备等等，可以尝试先卸载Moon Link软件，然后在官网重新安装最新版本。我们建议您同时重新安装Moon VR 播放器。

## 相关链接
[Mac版Moon Link视频使用教程](https://www.bilibili.com/video/BV1qM4y1b7Qh/?vd_source=a4ed2dbacf5a63358c3eed9c13081bc8)
[如何播放NAS/路由器上的视频](https://moonvrplayer.com/blog/27/how-to-play-videos-on-nas-routers)

How to use Moon Link

如何使用Moon Link

## 1. How to adjust the screen size, distance, location, screen ratio, and control panel
### Method 1: Thumbstick
 - Push thumbstick up/down to adjust the screen size.
 - Press and Hold Grap against the screen and drag (unavailable for Index)
### Method 2: Control Panel
 Press A/X/Trigger key to call out the control panel to adjust screen
 
## 2. How to recenter
 1. Press and hold A/X, or double-click Trigger
 2. PC Keyboard: double-click the spacebar
 
## 3. How to adjust the brightness, contrast and saturation
 Press A/X/Trigger key to call out the control panel, enter the screen settings , make various adjustments
 
## 4. How to adjust 3D/VR mode to correctly match the video?
 1. Press A/X/Trigger to call out the control panel, and make screen mode adjustments in Settings.
 2. Currently supported types:
 - Support fisheye, cubemap, equirectangular and cinema, youtube format
 - Support 2D, 3D Side by Side, 3D Top Bottom, Flat, 180°, 190°, 200°, 220°and 360°
 
## 5. How to make the app automatically recognize 3D/VR playback mode
Please rename your files by following keywords
"Left-Right mode: SBS, Side by side, L&R, LeftRight
Up & Down mode: Over-Under, OU, O&U, U&D, UpDown, Up&Down
Fisheye mode: Fisheye
YouTube mode: YouTube
180 mode: 180
360 mode: 360
190 mode: 190
200 mode: 200"
 

## 6. How to fix blurry 3D videos
### Method 1: Swap left and right images

 1. Press A/X/Trigger/Menu to call out the control panel.
 2. Click Advanced Settings on the right side of the control panel.
 3. Go to 3D Adjustment and click Switch Eyes.

### Method 2: IPD adjustment
 Go to Advanced Settings > 3D Eye Distance and move the scroll bar to make the screen match your pupil distance. (v 2.5.6 and above)
### Method 3: Fix Ghosting:
 Click Advanced Settings > Fix Ghosting. Once this mode is turned on, your left and right eyes will see the same image.
 
## 7. How to fix "Giants"(Camera too close)
 1. Adjust screen size and screen distance by thumbstick or control panel
 2. Adjust FOV on control panel
 3. Adjust Stereo> Screen on control panel
 
## 8. How to get yourself into the picture to be more immersive
 1. Use Motion feature and move in space, you can experience the feeling of immersion
 
## 9. How to improve the video playback quality
 1. Adjust image quality in Settings

## 1. 如何调节屏幕大小、远近、位置、画面比例、控制面板
### 方法1：手柄
  - 向上/向下推动摇杆调节屏幕大小。
  - 对着屏幕和控制面板按下Grap，直接拖动即可（指虎手柄暂不支持）
### 方法2：控制面板
 按 A/X/Trigger 键呼出控制面板，进入画面设置 ，进行调节
## 2. 如何recenter、重置视角
  1. 手柄长按A/X 或者 双击扳机
  2. 键盘双击空格键
## 3. 如何调节视频的亮度、对比度和饱和度
  按 A/X/Trigger键呼出控制面板，进入画面设置 ，进行各种调节
## 4. 如何调节3D/VR播放模式，正确匹配视频播放模式？
  1. 按 A/X/Trigger键呼出控制面板，进入播放模式设置 ，进行调节
  2. 目前支持的类型：
    - 支持鱼眼、立体图、等角图和电影院、youtube格式
    - 支持2D、3D并排、3D顶底、平面、180°、190°、200°、220°和360°。
## 5. 如何让App自动识别3D/VR播放模式？
请根据以下关键词命名你的文件
"左右模式：SBS、Side by side、L&R、LeftRight
上下模式：Over-Under、OU、O&U、U&D、UpDown、Up&Down
鱼眼模式：Fisheye
YouTube：YouTube
180模式：180
360模式：360
190模式：190
200模式：200"
## 6. 如何解决3D视频模糊不清？
### 方法1: 视频将左眼图像和右眼图像互换。
  - 1. 按 A/X/Trigger/Menu 键呼出控制面板。
  - 2. 点击控制面板右侧的高级设置选项。
  - 3. 进入 3D 调节，点击双眼互换选项。
### 方法2: 瞳距调节。
  进入高级设置 > 3D 眼距，移动滚动条来使画面与你的瞳距相匹配。（仅在2.5.6之后的版本支持）
### 方法3：开启去重影模式：
  点击高级设置 > 去重影模式。一旦打开该模式，你的左右眼将看到相同的画面。
## 7. 如何调节“女巨人”
  1. 通过手柄或控制面板，调节画面大小和画面距离缓解“女巨人”
  2. 通过控制面板调节FOV缓解“女巨人”
  3. 通过控制面板切换播放立体模式
## 8. 如何让自己进入画面，“身临其境”
  1. 打开入画功能，在空间中移动，即可体验身临其境的感觉
## 9. 如何提高视频播放画质？
 1. 在【设置】中调节画面质量

How to Watch and Adjust Videos

如何观看、调节视频

## 1. Why can't I find any video in Moon VR Video Player？
 - Moon VR can play videos stored on your headset、PC/Mac、NAS/Routers
 - You need to download videos to these devices first.
 
## 2. How to play videos on PC/Mac
 - Moonlink
 - Note: You can only use the Moonlink feature on Meta(Oculus) Quest/Quest 2 / QuestPro, QiYuan, Pico, Oculus Go, and Gear VR. On Windows MR, Oculus Rift and Steam VR, you cannot use this feature.
 - Dlna
 - DLNA function on the device is available
 - SMB (only supported on Quest, upcoming on other devices)
 - Turn on the SMB function of the device to use
 
## 3. How to play videos on NAS/Routers
 - Dlna
 - SMB
 
## 4. How to download the latest HD 3D/VR videos
"To download the latest high-quality 3D/VR videos, you can try the following methods:

Look for high-quality 3D/VR videos on streaming service websites such as Netflix, Amazon Prime Video, Hulu, etc.
Search for high-quality 3D/VR videos on video sharing websites like YouTube, Vimeo, Dailymotion, etc.
Use specialized video downloaders or download managers such as Internet Download Manager, Free Download Manager, etc. These software can help you download videos easily and can pause and resume downloads during the process.
Look for VR video resources in specialized VR app stores like SteamVR, Oculus VR, Viveport, etc.
Use torrent websites or P2P download software like BitTorrent, uTorrent, etc., but be sure to comply with local laws and regulations and do not infringe on copyright.

Regardless of which method you choose, be sure to pay attention to copyright issues and comply with local laws and regulations. Also, please be careful when downloading and avoid downloading malicious software or viruses.
 
## 5. What video formats does MoonVR support?
.webm
.mkv
.flv
.flv
.vob
.ogv .ogg
.drc
.gif
.gifv
.mng
.avi
.av1
.MTS, .M2TS, .TS
.mov .qt
.wmv
.yuv
.rm
.rmvb
.viv
.asf
.amv
.mp4 .m4p .m4v
.mpg .mp2 .mpeg .mpe .mpv
.mpg .mpeg .m2v
.m4v
.svi
.3gp
.3g2
.mxf
.roq
.nsv
.flv .f4v .f4p .f4a .f4b

## 1. 为什么Moon VR播放器中找不到任何视频
  - Moon VR可以播放存储在头盔、电脑、NAS/路由器上的视频。
  - 你需要先下载视频到这些设备上。
## 2. 如何播放电脑上的视频？
  - Moonlink
    - 注意：你只能在 Meta(Oculus) Quest/Quest 2 / QuestPro, 奇遇、Pico、Oculus Go 和 Gear VR 上面使用 Moonlink 功能。在Windows MR、Oculus Rift 和 Steam VR 上面，你无法使用该功能。
  - Dlna
    - 打开设备的DLNA功能即可使用
  - SMB（仅在quest支持、其它设备upcoming）
    - 打开设备的SMB功能即可使用
## 3. 如何播放NAS/路由器上的视频？
  - Dlna
  - SMB
## 4. 如何下载到最新的高清3D/VR视频？
"要下载最新的高质量3D/VR视频，你可以尝试以下方法：
使用视频网站或应用程序，如爱奇艺、优酷、腾讯视频等。这些视频平台提供了大量的高清3D/VR视频资源，并且很多都是免费的或需要付费会员才能观看。
在VR应用商店中搜索VR视频资源，如PicoVR、小鸟看看VR等。
使用专门的视频下载器或下载管理器，如迅雷、快影、IDM等。这些软件可以帮助您轻松地下载视频，并且可以在下载过程中暂停和恢复下载。
在种子网站上搜索高清3D/VR视频资源，如BT天堂、磁力吧等，但请注意遵守当地法律法规，不要侵犯版权。
MoonVR核心用户群也经常会群友自发分享一些热门资源推荐，点击链接添加
无论您选择哪种方法，一定要注意版权问题并遵守当地法律法规。另外，请注意下载安全，避免下载恶意软件或病毒。
欢迎加入官方微信群领取福利资源（公众号woaiwanvr）！
## 5. MoonVR支持哪些视频格式？
.webm
.mkv
.flv
.flv
.vob
.ogv .ogg
.drc
.gif
.gifv
.mng
.avi
.av1
.MTS, .M2TS, .TS
.mov .qt
.wmv
.yuv
.rm
.rmvb
.viv
.asf
.amv
.mp4 .m4p .m4v
.mpg .mp2 .mpeg .mpe .mpv
.mpg .mpeg .m2v
.m4v
.svi
.3gp
.3g2
.mxf
.roq
.nsv
.flv .f4v .f4p .f4a .f4b"

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