How to Use Steam Version& Steam Streaming

1. Why is my controller not responding?

• Select a different controller mode in the Steam settings. https://support.arkio.is/hc/en-us/articles/4404599747857-Steam-VR-controller-bindings
• If there is still a problem, check if the controller is not recognized, the controller battery is low, or the controller cannot be used properly in other applications.
• Request the program’s internal log file and troubleshoot the problem based on the program’s logic.
• You can try using the head control mode first.

2. Why can’t some videos play normally?

The playback problem is quite complicated. You can check it according to the following steps:

• Try manually adjusting the decoder settings on the player settings page (MediaFoundation, DirectShow).
• If there is still a problem, check if the video can be played by the built-in Windows player.
• If there is still a problem, try installing the paid version of the HEVC codec provided by the Microsoft Store (this codec can solve problems related to H265 4k videos).
• If there is still a problem, please try to contact us.

3. Streaming issues

1. Please use the recommended streaming software from the hardware vendor, such as:
   • Quest corresponds to Quest Link
   • Adventure corresponds to Adventure Streaming Tool
2. If you use third-party software (such as Virtual Desktop), please check the corresponding software settings.
3. Please check if your computer configuration meets the requirements of the streaming software:
   • Confirm Windows/macOS version requirements
   • Confirm whether the graphics card and CPU meet the requirements (graphics card: VR Ready PC generally requires more than GTX 970)
   • Connect the computer to a 5ghz AC or AX Wi-Fi router
4. Please check if your router meets the requirements.
   • Wireless streaming generally requires a router that supports the 5Ghz frequency band.
     It is best to connect the PC to the router or switch via a wired network and the head-mounted device should also be connected to the same Wi-Fi.

4. How to adjust resolution and refresh rate

• Use the SteamVR settings to adjust the resolution and refresh rate.

5. How to adjust the button function of my controller?

The SteamVR settings page allows you to adjust the corresponding function of each button, for which you can refer to the tutorial at
https://support.arkio.is/hc/en-us/articles/4404599747857-Steam-VR-controller-bindings

6. How to get log

The log folder can be opened in three ways:

1. After you open Moon VR Player, there will be a “Log Files” button in the upper left corner of the software screen on your computer screen;
2. Click on the sidebar to enter the settings page, and click on the log file button in the lower right corner of the settings page;
3. Manually find the \Moon VR Video Player_Data\Log Files folder under the software installation path. Translated with www.DeepL.com/Translator (free version)