FAQ

  • 1. What is Moon Link?

    Moon Link is an advanced feature that enables you to play videos from your computer wirelessly. You can access this feature with a Premium subscription.

  • 2. How to set up Moon Link?

    (1) Download and install the "Moon Link" application on your computer. Download here

    (2) On the computer, drag & drop video files into the application.

    (3) Make sure your headset is connected to the same Wi-Fi network as the computer.

    (4) In your headset, click the “Search for Devices” button on Moon Link page to sync the two devices.

    (5) Choose a file to play!

  • 3. My computer can not be discovered by Moon Link.

    (1) Check if your computer 's SSDP Discovery service is running. If not, please start it.

    (2) Check if your computer is connected to the same Wi-Fi as your headset. If not, please change the Wi-Fi.

    (3) If you enable your PC's Wi-Fi with a third-party Wi-Fi assistant, in which case, your PC's network setting panel will show two IPs, change your PC's IP to the other, then exit and reopen Moon Link app.

  • 4. Moon Link app can not find my computer despite the same Wi-Fi network.

    Check your computer's firewall rules, and make sure Moon Link is in your firewall's white-list.

  • 5. Moon Link app can not find video files.

    (1) Supported video format: mkv/ mp4/ wav/ mov/ avi/ rmvc/ flv.

    (2) Ensure your video file is stored in the root directory.

  • 6. Moon Link app can not find subtitle files.

    (1) Supported subtitle format: srt/ sub/ ttml/ vtt/ ssa.

    (2) Ensure your subtitle file is in the same folder and has the same name as the video.

  • 7. I can not open a folder on Moon Link app.

    You might have too many videos in the same folder. Please remove some videos and try again.

  • 8. I can not open Moon Link app after downloading a new version on my Windows PC.

    (1) Uninstall the old version before installing the new one.

    (2) Alternatively, open the "Run" dialog box (Windows + R), type "netstat" command, click "enter", then check the local address: 127.0.0.1: 20066 . There find and close the application that takes the port for 20066.

  • 9. I can not open Moon Link app after downloading it on my Mac.

    Apple default security feature Gatekeeper might forbid installing an app from the internet, so you must disable Gatekeeper yourself.

    (1) If your macOS is below Sierra 10.12: Go to System Preferences > Security & Privacy > General, choose the option Anywhere under All apps downloaded from, then reopen Moon Link app.

    (2) If your macOS is Sierra 10.12 or higher: In System Preferences > Security & Privacy > General, you can not see the Anywhere option under All apps downloaded from. But you can restore this option with a terminal command: sudo spctl--master-disable. After executing this command in your terminal, relaunch System Preferences and enter Security & Privacy > General. You can see the Anywhere option under All apps downloaded from, check it, and reopen Moon Link app.

    (3) For your information, you can always use a terminal command: sudo spctl--master-enable to re-enable Gatekeeper.

  • 10. I can not find any video in Moon VR Video Player.

    Moon VR only plays videos stored on your headset without the Moon Link feature, so you might need to download videos first.

  • 11. How to play videos on NAS/Routers?

    (1) If you can view the files on NAS or Router:

    • Add the folder directly

    (2) If you view the NAS's files by a Third-Party application,

    • Create a local map for NAS;Reference

    • Add the folder in Moon Link

    (3) If you know the exact file path, enter the IP address + path of the server directly in the folder address field (e.g., \\192.168.1.1, note that there must be two backslashes) and click enter.

Question not listed above? Feel free to contact us by [email protected]. We are more than happy to help and you will give feedback as soon as possible.